Virgin Media outages: Guidance, frustrations and tips as parts of Surrey left without internet – live updates
Households throughout the county have been left without internet for up to three weeks – and it is no longer solved. Unimpressed Virgin Media customers in Surrey struggle to do business from home, watch movies on Netflix, and play video games online. The internet difficulty influencing connections to mainland Europe is tremendous, affecting regions tith Chertsey, Woking, Egham, and Ottershaw. According to at least one Virgin Media consumer, the outages started on June 7, and despite continual rants from numerous clients online, nothing has been performed about it.
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This means no Netflix, Amazon, or Fortnite for most of the county. However, a Virgin Media spokesman stated the corporation is “running tough to identify and fix the problem and apologizes to clients for any inconvenience triggered.”
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Virgin Media’s outage left Surrey citizens without a net for three weeks—and the problem is no longer solved.
Following Surrey Live’s insurance, it seems the continued difficulty is even more widespread. We will convey to you live updates on this growing situation as we get them. Follow our stay weblog for guidance, recommendations, and other internet customers’ frustrations. For all modern breaking news, go to our news section or follow us on Facebook or Twitter.
15:47
Updated Virgin Media announcement
When asked if Virgin Media wanted to advise customers, a spokesman said: “We are not asking our customers to take any movement at the moment. “We will advocate them at once if there is a demand to accomplish that. “We’re continuing to manipulate this case very closely to restore offerings for all customers as quickly as possible.”
14: forty-seven
Is your net no longer working?
Have you attempted those alternatives?
. Try to connect with some other internet website.
If you can connect with different websites, the problem will almost clearly be with the internet that returned the error message. Double-check that you have the right website deal and that features are spelled correctly.
. Check and restart your pc and broadband system.
Can’t access any net websites? It’s worth checking that energy leads and cables are securely linked in a location to and out of your broadband equipment. Are you using a modem and router? Try disconnecting your laptop from the router, resetting the modem, and connecting your PC directly to the modem. If you still can’t join, restart the modem and your pc. Are you using Hub 3? Zero or certainly one of our Super Hubs? Check out Rebooting your Virgin Media Hub on the way to restart the device
14:35
Guidance
Is your internet not running now? This is the guidance Virgin Media gives on its website:
. Check to see if there’s a recognized fault with the provider.
The first factor to do is find out if there’s a recognized community outage (due to planned preservation, for instance). You’ll want to have access to some other network connection to do this. You can also run a few basic exams to restore the hassle or even ebook an engineer online if wanted.
To do that:
Go to virginmedia.Com/servicestatus
Register or check in the use of your number one My Virgin Media username and password
Can I look at faults and ebook an engineer if needed? For more information.
Alternatively, you can monitor how your Broadband services work while you’re at the circulation. Download our My Virgin Media app onto a compatible iPhone or Android cell handset.
13:36
Virgin Media ‘in denial’ claims clients.
According to some customers, Virgin Media has been in denial about the ongoing difficulty across Surrey. Mr. Snook said this happened inside the first week, but one Surrey Live reader published Ultimate Night time: “If you name up Virgin Media helpline proper now and say you’re in Surrey and have an issue, they’ll still deny it. “This has been the worst customer support I have received in my living memory,” it changed into introduced.
However, when approached for comment, a Virgin Media spokesman stated: “We are aware of trouble affecting the steadiness of broadband connections for a few customers in Surrey. “We are working hard to perceive and resolve the trouble and apologize to clients for any inconvenience.”
12:16
Online rants
It appears Andy Snook is not the only disappointed net consumer in Surrey. “I can’t accept this as true—I’m relieved to pay attention to others who are experiencing what seems like equal problems to myself,” wrote one purchaser on a public Virgin Media community forum. I’m just glad a person started a publication about this. I was banging my head in opposition to a brick wall,” another delivered.
11:55
The issues that have impacted households in Chertsey, Woking, and Egham (to call some) mean residents are struggling to play online games such as Fortnite and Destiny and watch movies and programs on Netflix and Amazon. Mr. Snook, who works from home two to three times a week, says it is “not possible.”
11: 53
Connections to mainland Europe
According to Andy Snook, the outages started on June 7 and remain unresolved. He instructed Surrey Live they have affected everyone attempting to work with or sport on something that requires connections to mainland Europe.
